Cristal Hotel Abu Dhabi Guest Reviews

Guest Comments

The Cristal Hotel makes you feel welcome and pampered!

I stayed at the Cristal Hotel for two month while waiting for my apartment to be handed over and enjoyed every minute of it. The staff is extremely courtious and makes you feel at home. The rooms are spacious and clean with very comfortable beds. The location of the hotel in the middle of the city makes going places very easy, either on foot or by (cheap) taxi. Parking is no problem as the hotel has a garage.

 by: DutchieAbuDhabi/Trip Advisor/November 9, 2009

DutchieAbuDhabi, Abu Dhabi

New Hotel-high standards, reasonable cost & worth a visit

A new hotel opened 5 months ago, centrally located & easy to pickup the local inexpensive taxis to visit other parts of the city. From checking in on arrival through to the end of the stay, the hotel staff are very friendly, helpful & efficient.

Bedrooms are roomy, very well equipped & comfortable, although if you want to vary the temperature of the very efficient air conditioning, it takes a considerable time to come into effect.

The main restaurant is light & pleasant & the food is generally good. Don't look for a glass of wine with your meal though, as the hotel outlets are not serving any alcohol at this time.

The lobby area & separate coffee bar are a little on the small side & would seem crowded with more than a few people around.

It seems more of a business hotel, than a hotel you would choose if you were going with the family for a holiday to Abu Dhabi & unless the hotel has underground parking, don't think about arriving by/renting a car - you will find parking in the surrounding streets extremely difficult & frustrating.

Having said that, I would stay there again because of the comfortable bedroom & the hotel staff.

 by: Falen/Trip Advisor/September 27, 2009

Falen, Qatar

The unexpected stay

We would like to thank your management to put up this kind of hotel in the heart of Abu dhabi its a great experience to stay and to be in one of the best hotel in the U.A.E. we really appreciated and enjoy our stay with you it was an "unexpected stay" coz we thought that it will be only like a regular hotel which can offer the same rate, but then we were surprised to see the facilities, ambiance and the service of the people with that very good rate. Again i would like to thank you for the effort of providing good services and facilities, we hope that you can even expand your chain here in Dubai and the rest of the world. And for your continued success aswell. please continue to provide this services for us and your regular clients.

by: odnid/Trip Advisor/September 26, 2009

odnid, Dubai

We had a wonderful time,special thanks to Ann.

Everything was of excellent standards.Staff members were very helpful, everything was very well organized and my children had a wonderful time at the pool. We had a great time overall. Thank you so much, to Ann at reception for accomadating us and being so helpful with everything. I will defenetly be returning.

by: favy68/Trip Advisor/September 24, 2009

Favy68, Abu Dhabi

It was a comfortable stay

Although the gym was not too big, it was adequate for my exercise. Do try out the relaxing Thai massage and the steam room and sauna. Do remember to go early as it tends to get crowded in the later part of the afternoon. The bed and pillows were very soft and nice to sleep on. The buffet spread was a little limited though.

by: frank58AD/Trip Advisor/September 24, 2009

frank58AD, Abu Dhabi

Ticks all boxes!

I currently work in Abu Dhabi and drive from Dubai each day for work. When we organised an Iftar dinner for my staff at the restaurant I also decided to stay at the hotel for the evening.

The service from Ann on checkin was very welcoming and there was no delay what-so-ever. My room was ready and I was at the door within 5 minutes. The hotel rooms are very spacious with the lounge room seperated from the bedroom. I wish the hotel was here when I first came to Abu Dhabi as I lived in another hotel for almost two months - and it felt like I was in a studio. At Cristal you have enough space to relax on the lounge, work and sleep in seperate areas. The finishing is very nice and because the hotel is new, everything is A+.

The bed and pillows are very comfortable and sound is almost non-existent even though you are in a very central area of the city. Two LCD TV's of a decent size are a welcomed addition to what most hotels usually provide.

Nina and Wendy in the spa were very good and I would recommend even those living in Abu Dhabi to check out the spa facilities.

The restaurant was great for Iftar and very accomodating to all our needs as a business. Alfred and Justin went above and beyond to ensure our evening went well, even allowing us to use a microphone to make some announcements.

I would thoroughly recommend anyone in AD on business to use Cristal as a base for their travel and look forward to staying there again!

by: rmdarnell/Trip Advisor/September 17, 2009

rmdarnell, Sydney, Australia

The Best Hotel in Abu Dhabi!

I've stayed in a number of Au Dhabi hotels over the last 6 months and this is the best so far. The staff are the jewel in the crown for me - always pleasant, and always eager to engage in conversation. There is one dowside however and that is the building work going on next door - so bring ear plugs if youe're a ligt sleeper. But the hotel itself is a real find - clean, excellent food and great utilities.

by: MikeyDoherty/Trip Advisor/September 3, 2009

MikeyDoherty, Strathaven

Another faultless stay-highly recommended

at this hotel on trips from one to 5 nights, and each time has been superb. Being a new hotel in a city short on hotel rooms (compared to Dubai), they are making a real effort to attract custom from the big chains. Their dining is first class and the rooms are well appointed. Free internet is a bonus (most hotels charge a ludicrous rate). The initial trouble with noise on one side of the hotel (a new hospital is being built next door) is now pretty much over.
I would say this is one of the best hotels I've stayed in in abu Dhabi - certainly from a business trip point of view. The only draw-back (not that I'm an alcoholic!) is that it has no licence to sell alcohol - so no wine with dinner.
Staff are very friendly and service is great.

by: Jim1959/Trip Advisor/September 1, 2009

Jim1959, London

Excellent service & facilities. Friendly, efficient & helpful staff!

I stayed here for two nights on a business trip. Everything was first class, from the smooth check in, wonderful room presentation, food at the breakfast buffet and evening buffet. Nothing was too much trouble, everyone had a smile on their faces and the whole stay was a very pleasurable one. I would recommend this hotel to anyone wanting to stay in Abu Dhabi. The Staff even recommended an outside restaurant that served alcohol as they did not at that time.

by: AussiegirlAlkhobar/Trip Advisor/August 30, 2009

AussiegirlAlKhobar, Al Khobar

Please keep it up like this!

Very nice hotel, efficient check in proceedure with very polite and professional staff. I was travelling with my wife and she enjoyed the Ladies Salon, while I was out for several meetings.
Real value for money and will be my favorite place whenever I visit AbuDhabi

 by:f2pete/Trip Advisor/August 22, 2009

f2pete, Khobar

Excellent generous friendly guest and customer service

It has been a pleasure to receive a very high standard hospitality and great generous and friendly guest and customer service.

by: Pasekika/Trip Advisor/August 14, 2009

Pasekika, Brisbane

Great Hotel, Great Staff!

We stayed at the Cristal Hotel for one night. We had an overnight stop in Abu Dhabi while in transit following a flight from Thailand. Upon arriving at the hotel we were glad to be met at the hotel by friendly and welcoming reception staff. We were quickly checked in and showed to our room by the porter who was also very friendly and gave us a map of the city to help us find our way round.
The room exceeded our expectations and was first class. Very clean and modern. The bed was extremely comfortable and we had the best night sleep of our holiday. The air con is quite and you cannot hear any noise from outside. Tea and coffee is available in the room and is complementary as is bottled water. There is a flat screen TV and modern furniture. The bathroom is very well equipped. Beds are turned down by staff and night time with the curtains drawn and bottled water place at the bedside. In the morning there is a newspaper waiting at the door.
This hotel set us up for our onward flight to Manchester

Would we stay here again? Definitely!

by: Clive0151/Trip Advisor/July 25, 2009

Clive0151, Liverpool

The best hotel...ever!

I stayed at the hotel for business...It was my first trip to Abu Dhabi...I was unbelievable amazed by the hotel. The rooms were clean, spacious and equipped with every ammenity imaginable. If anything was needed, the hotel staff was extremely obilging. The staff was friendly, organized, and helpful. We dined at the restaurant every day. Food was incredible.

If I go back to Abu Dhabi, I would love to stay here again. It was the best experience.

by: GenkiNadia/trip Advisor/July 8, 2009

GenkiNadia, Boston,MA

Very nice rooms, central location, excellent attention!

I had a very enjoyable stay the Cristal Hotel in February 2009. I was initially worried when I arrived to notice that the hotel was still in construction and had opened to offer some extra accommodations since all the hotels were fully booked due to the IDEX exhibition. Yet, as the manager had been so helpful in assisting me before leaving Canada, I booked at the hotel and did not regret it. Do not look for a nice beach resort at the door step and I do not know about the gym and pool as these facilities were stil under construction but if you want a restful, very nicely furnished room with a bedroom side and a living room, both with a large LCD television and especially a quiet room in the middle of downtown Abu Dhabi, I recommend the Cristal Hotel.
Although I always appreciated the nice attentions provided by the hotels I visited in the Emirates, the treatment I received at the Cristal had a little extra here and there and made my three day stay very enjoyable starting by the polite staff, the size and nice decoration of the room to the elaborate fine tasting buffet offered both for breakfast and diner.
The staff was extra attentive to my particular needs particularly those related to my business activities like finding where my documents to be delivered by a courier were delayed and making sure they arrived at the hotel, assisting me in obtaining parts to repair my computer to organizing a comfortable and cheaper return trip to Dubai.
I hope I’ll have the pleasure of returning to Abu Dhabi and returning to the Cristal. Thanks a lot Michael.

by: GiantDisplay/Trip Advisor/April 14, 2009

GiantDisplay, Monteal

Great Hotel, Great Rooms; everything you need...

I stayed there only for one night and they might improve in their reservation information by including the location but otherwise it is a very good hotel with all the things I usually like to have (high speed internet, fitness facilities, breakfast) already included in the nightly rate.

Only thing to mention (if there is any) was that there was no ergometer in the fitness room (but that's bearable :-) )

by: BusTravVie/Trip Advisor/November 19, 2009


BusTravVie, Vienna

This is a very new hotel and i highly recommend it!

We arrived in a group of 40 of us in very early hours of the morning, all tired and full of questions, The night team that greeted us where all smiley happy faces and ready to get us into our rooms extremely efficiently, they really set the standard for the rest of our stay.

Most days we all ate 3meals a day in the hotel, breakfast had was usual eat as much as you like with a choice of cereal, fruit, toast, full cooked breakfast, pancakes and then a massive selection of cakes and biscuits. Lunch was buffet style with a selection that would be just impossible to describe, huge salad bar, 2 soups 4/5 main meals, 6/7 deserts, and then dinner was the same amount of choice as lunch but a full knew menu. Finally I have to mention to staff in the restaurant, every single one of them all full of smile and questions of how your day has been and carrying friendly banter with them as if had known them a while.

Your rooms all have free fast Internet connection with extremely modern decor and same in the bathroom. Rooms where all cleaned everyday with fresh towels. Room service is also available and can be ordered by just phoning the reception on anyone of the 3phone in your room.

Overall this really is an amazing hotel that really carries the friendliness and cleanness of the rest of the city. The only downfall of the hotel is it is Alcohol free which isn’t a massive problem as just around the corner there is a pub which the reception staff will happily guide you to.


by: Dave4laura/Trip Advisor/November 14, 2009

Dave4laura, Wigan

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